Terms & Conditions

TERMS & CONDITIONS

Dispatch Policy:

We send our orders within 3-5 days time, however it can change on a daily basis depending on how much work we have, and for custom orders it can take a couple of daye more. When yuou place an order with us, we send the order confirmation email and date of dispatch time as well for your order.

Delivery time:

All orders are sent by DHL or Fedex. Transit time will vary depending on which country you are located in, but an average time to be allowed is 3 – 5 days.

Return & Exchange:

Satisfaction Guaranteed, If for any reason, you are not completely satisfied with your purchase, you may return the item to us within 5 days for a refund of the full purchase price (less the shipping charges). All sales are final after 15 days from the recipt of the item in same condition as dispatched originally. Please let us know by email for the reason of return.
NOTE: Leather jackets that are personalised with insignia, or that have had any form of customised sizing, are non-returnable

Exchanging an Item

If you are exchanging the item, your replacement item will be sent out as soon as the initial item is returned. You are responsible for the freight charges of all items coming back to us for exchange.

Guarantee:

Every product that Ventaja sells is guaranteed to satisfy our customer’s need to feel good about themselves. If you are not fully satisfied you may return it for a full refund.

This is more than our guarantee, it is our mission. We will do everything possible to ensure that you are satisfied with each element of your purchase:

the quality of leather

Leather is both a luxurious and sensuous fabric which must appeal to your senses of smell, touch, and sight;

the comfort of fashion

Looking good and standing out in a crowd today and in the future in a garment that fits and feels good on you;

the value of price

Knowing you have received your money’s worth;

the quality of our products

Knowing that your purchase will last because of our experience and the quality of workmanship.
Once you receive your purchase and review our products against these elements, we know that you will be completely satisfied. If for any reason you are not completely satisfied with your purchase, simply return it within 15 days of your receipt of the product.

As the manufacturer, we stand behind our product. We will repair any defect in workmanship occurring under normal wear for a period of one year to date of purchase when the garment is returned with the original invoice. After the guaranteed period, repairs will be done whenever possible for a minimum charge. In this case the postal charges will be paid by the sender.

Price Guarantee:

Ventaja guarantees the lowest prices for the top quality leather jackets

Confidentiality:

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity:

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Payment Methods:

We accept all credit cards and PayPal. We also accept money orders and bank transfers.

Secure Server Software and Encryption:

Ventaja secures server software (SSL) encrypts all confidential ordering information, including credit card number, name, and address. All ordering information remains private on the Internet using SSL